Faqs

Due to the downloadable nature of our products, no refunds will be possible.

Due to the downloadable nature of your order, no order changes are possible.

Once you have finalized the payment of your articles, you will find your downloads in your customer area, in the "downloads" section.

As soon as your payment is finalized, your item is available in the download section of your customer area.

To place your order, select the item (s) you wish to purchase and add them to your cart. Then proceed to the payment page where you need to fill in your personal information and pay for the order. Make sure to double check that you have filled in your details correctly to ensure that you receive all the necessary information and that your order is delivered without any complications.

We have several stages of verification when customers place an order, this is done to provide our customers with the highest level of security.

If your order is successful, you should receive an order confirmation within the next 10 minutes via the email address you provided on the checkout page. If not, please contact us and we can help you with this.

Nous acceptons American Express, Discover, Maestro, MasterCard, Visa, Amazon Pay ainsi que diverses autres cartes de débit et options de facturation locales.

Toutes les options de paiement disponibles pour chaque pays sont affichées à la caisse, une fois que vous avez entré le pays de livraison.

The prices visible on our websites in France are shown in Euros. These prices exclude duties and taxes which are added or deducted at checkout.

We are not responsible for any deviations in currency values or talk rates that your bank or credit card company may use when purchasing from our website. If you have any questions about this, please contact your bank or credit card company, respectively.

We does not receive or store any payment information. All transactions are handled directly by Stripe, our payment service provider. Your credit card details are sent directly to the bank and cannot be read or accessed by any parties other than your bank.

The prices displayed are inclusive of all taxes depending on your place of residence.

Taxes are different from country to country and we are not responsible for them.

To re-set your password, follow the 'FORGOT PASSWORD' instructions on the LOG IN page. Please note, for security reasons we are unable to send your old password via email.

To buy a gift voucher, go to the Gift voucher section, add to the basket the amount of voucher you want with the visual you prefer. In the personalization field, enter the first name of the person to whom you wish to offer this voucher.

If you want an unnamed voucher, leave it blank.

Within 24 hours, you will receive your voucher by e-mail in the form of a photo with the person's first name and the code to use when ordering.

You can send it to the person whenever you want.

Gift vouchers are valid for 6 months.

A gift voucher is valid for 6 months.

To use your gift card, simply place an order and at the time of payment, enter your promo code to deduct the amount of your gift card from the total.

A photo preset is a preset containing all the elements to modify a photo, such as contrast, colors, saturation ...

The preset can then be applied to any photo with one click, for a sublime and professional rendering. So you can, for example, apply a preset to all the photos in your Instagram feed and get a uniform feed. Influencers use presets for their photos.

A Lut video is a preset containing all the elements to modify a video, such as contrast, colors, saturation ...

The preset can then be applied to any video with one click, for a sublime and professional rendering. The extension for Video Luts is .cube. Our versions can be used optimally in Adobe Premiere Pro on computer or on your mobile through an application. With each purchase you receive a step-by-step tutorial to help you use your Luts. It's quick and easy.

We accept the following forms of secure payment:

(1) Credit card via Stripe (Visa, CB, Discover, American Express, Mastercard)

(2) Amazon Pay

(3) Apple Pay

The campaigns offered on our official website:

• Are only valid for orders made directly on our official website.

• Are only valid for a limited amount of time; the campaign/promotion cannot be applied to orders made before or after the campaign period.
• The minimum purchase amount is written on your gift voucher or in the email received.